Faqs
What is Excellent Oasis?
Excellent Oasis General Trading LLC is a Dubai‑based pet food & accessories supplier, founded in 2012. We specialize in dry & wet food for cats, dogs, plus cat litter and pet accessories across the GCC
Which brands and products do you offer?
We carry over 100 items, including cat/dog dry & wet foods, cat litter, treats, and accessories. Popular Brands include:
- Monello
- Birbo
- Prime Classica
- Prince
- Princess
- Maxima
Where are you located and which areas do you serve?
Our warehouse is located at Warehouse #6, Al Qusais Industrial 4, Dubai, UAE. We serve customers across the UAE, including Dubai, Abu Dhabi, Sharjah, and more
How can I place an order?
You can order via:
- Our website (ExcellentOasis.ae)
- Email: excellentoasis@gmail.com
- Phone/WhatsApp: +971504235259
We also assist with order inquiries and recommendations through social media platforms like Facebook, X, and Instagram.
What are your payment methods?
We accept secure online payments, including split‑pay options like TABBY, Apple Pay, Samsung Pay, as well as standard card, cash on delivery and other payment options.
Do you offer free delivery?
Yes! We provide free delivery on all orders over AED 50 within the UAE .
How long does delivery take?
Orders are processed promptly. Most orders are delivered within 1–3 business days across Dubai; delivery times to other emirates may vary.
Can I track my shipment?
Absolutely. Just click on “Track Shipment” in our Quick Links or log into your account to view your order status.
What is your return or refund policy?
Please refer to our Returns & Refund Policy (linked in site footer). Typically, unopened items in original condition may be returned within a specified period. Contact our Customer Care for assistance.
Do you offer customer support?
Yes—our Customer Care team is available for consultation, order assistance, product advice, and more. We’re proud of our “delightful interaction” and consistently friendly experience
Can I create an account?
Yes! Creating an account grants you access to order history, tracking, wishlists, and faster checkouts. You can sign up via “My Account” on our website.
How can I stay updated on new products and promotions?
Subscribe to our newsletter or follow us on Facebook, X, Instagram, and LinkedIn for the latest deals and announcements
Can I pay with Tabby?
Yes, we support Tabby as a Buy Now, Pay Later option.
- Minimum order value: 100 AED
- Secure and fast checkout
We’re committed constantly bringing new products to ensure your pet is getting the very best nutrition possible.
About Us
Excellent Oasis General Trading is a registered L.L.C Company (Limited Liability Company), was founded in 2012 in Dubai, United Arab Emirates. It operates through the experience and committed owner and employees that achieved a position of solidity and credibility in the market.
- Excellent Oasis General Trading LLC Warehouse #6 Al Qusais Industrial 4, Dubai UAE
- +97143980839
- +971504235259
- excellentoasis@gmail.com
FREE DELIVERY
Minimum 50AED
CONVINIENCE
Satisfaction Service
PAYMENT METHOD
Secure System
CUSTOMER CARE
Delightful Interaction